Privacy Policy

1) Information We Collect

We may collect the following information when you contact us or make a booking:

• Personal details Name, phone number, email address, age, gender (if required), and address (if required for permits).
• Government ID details ID number and ID proof details as required for checkposts, permits, and official registrations.
• Booking & payment details Trip selected, dates, number of participants, payment reference/transaction ID (we do not store full card details).
• Communication data Messages shared over email, calls, WhatsApp, and enquiry forms (including preferences and travel notes).
• Website usage data Basic analytics such as IP address, browser type, device, pages visited, and approximate location (via cookies/analytics tools).

2) How We Use Your Information

• To provide services Confirm bookings, process payments, issue invoices/confirmations, arrange permits, transport, accommodation, and trek operations.
• To communicate Send updates, reminders, itinerary details, packing list, safety instructions, and respond to queries.
• To improve the website Analyze traffic and user behavior to improve content, design, performance, and user experience.
• For compliance & safety Meet legal obligations, permit rules, and safety coordination (including emergency support where required).

3) How We Share Your Information

We do not sell your personal data. We may share limited information only when required to deliver services:

• Vendors & partners Transport providers, hotels/homestays, local guides, porters, and permit agents—only the data needed to provide your booking.
• Authorities Local/state authorities or checkposts for permits, registrations, or compliance requirements.
• Payment processors UPI/bank/card payment gateways for processing payments (we do not store complete card credentials on our servers).

4) Cookies & Analytics

We may use cookies and analytics tools to understand site usage, improve performance, and measure marketing effectiveness. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, loss, or alteration. However, no online system is 100% secure.

6) Data Retention

We retain personal information only as long as needed for booking operations, legal obligations, dispute resolution, and record keeping. After that, data may be deleted or anonymized.

7) Your Choices & Rights

• Access & correction You may request access to or correction of your personal information by emailing us.
• Marketing preferences You can opt out of promotional messages anytime by replying “STOP” or contacting us on email.
• Deletion requests You may request deletion of your data, subject to legal/permit/record-keeping requirements.

8) Third-Party Links

Our website may contain links to third-party websites (payment gateways, partner sites, maps, social platforms). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

9) Children’s Privacy

Our services are not directed to children. If you believe a minor has provided personal information without consent, please contact us to remove it where feasible.

10) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact: For privacy-related requests, email us at sales@adikailashyaatra.com.